Malaika Family Care is dedicated to providing quality services while ensuring your privacy and confidentiality are recognized, respected, and protected throughout all your interactions with us. This statement outlines our ongoing obligations regarding how we manage your Personal Information.

Malaika Family Care adheres to the Privacy Data Protection Act 2014 (VIC), the Health Records Act 2001 (VIC), the Privacy Act 1988 (Cwth), and the privacy protections in the Charter of Human Rights and Responsibilities Act 2006 (VIC).

Personal Information refers to any data that identifies an individual or can be reasonably determined from that data. Examples include names, dates of birth, addresses, email addresses, and phone numbers.

We collect your Personal Information through various methods, such as interviews, correspondence, phone calls, emails, our website (www.malaikafaimlycare.com.au), and third parties.

Malaika Family Care collects and retains only the Personal Information necessary to:

Photographs and videos are also classified as Personal Information under privacy legislation. We will only take photos or videos of you with your full and voluntary consent.

In some cases, we are legally required to collect personal information, such as when there is a threat to public health or for monitoring health services provided by Malaika Family Care. In these instances, our use of personal information will comply with relevant privacy and health acts.

When we collect Personal Information, we will explain why we are collecting it and how we intend to use it.

Sensitive Information includes opinions about an individual’s racial or ethnic origin, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences or practices, or criminal record. It also includes Health Information, which is data about an individual’s physical, mental, or psychological health or ability.

Where feasible, we will collect your Personal Information directly from you. However, we may sometimes receive information from third parties, such as other disability support services. In such cases, we will take reasonable steps to ensure you are aware of the information provided to us by the third party.

Malaika Family Care may disclose personal information about clients when necessary to deliver services. We will not rent, trade, or sell personal information to third parties. Personal information may be disclosed outside of Malaika Family Care only when:

To meet service needs, we may need to discuss a client’s personal information with other agencies or service providers. In such cases, we will obtain the client’s consent using the Client Consent Form.

Malaika Family Care is legally obligated to disclose personal information to government bodies or under health regulations, or where such disclosure is permitted by law, including privacy laws.

Your Personal Information is stored securely to protect it from misuse, loss, unauthorized access, modification, or disclosure. We may store personal information electronically in our database or in hard copy at our premises.

When your Personal Information is no longer needed for its intended purpose, we will take reasonable steps to destroy or permanently de-identify it. We will retain records related to your services in accordance with relevant legislation, including records of individuals we no longer support.

You may access the information we hold about you and request updates or corrections, subject to certain exceptions. To access your information, please contact Malaika Family Care via a staff member, email, or written request. We may require identification before releasing the requested information.

You have the right to:

Access may be denied in part or in full under certain conditions outlined by the Privacy Data Protection Act 2014 (VIC).

We aim to address all access or correction requests within 14 working days. While there is no fee for access requests, an administrative fee may apply for providing copies of your information.

Ensuring your information is up to date is important to us. We will take all reasonable steps to ensure your information is accurate and complete. If you find any inaccuracies, please notify us as soon as possible so we can update our records and continue providing quality services.

Malaika Family Care’s Policies and Procedures are formally reviewed at least annually, incorporating feedback from clients, staff, and other stakeholders.

If you have any concerns, complaints, or believe there has been a breach of privacy, please contact us at: